Company: Savor E Business Retails Pvt Ltd
Platform: Inknibs (Mobile App & Website)
1. Introduction
Inknibs ("we", "our", or "us"), operated by Savor Corporation, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and services.
2. Information We Collect
a. Personal Information
- Name
- Mobile number
- Email address
- Delivery address
- School-related information (if applicable)
b. Business & Vendor Information
- Shop name
- Business address
- GST details (if applicable)
- Bank/payment details
c. Device & Technical Data
- Device type & OS
- IP address
- App usage data
- Crash logs
d. Location Data
- Precise or approximate location (only with permission)
3. How We Collect Data
We collect data through:
- User registration
- Order placement
- Vendor onboarding
- App usage
- Customer support interactions
4. Purpose of Data Collection
We use your data to:
- Process and deliver orders
- Connect retailers and customers
- Provide customer support
- Improve app functionality
- Prevent fraud and ensure security
- Comply with legal obligations
5. Data Sharing & Disclosure
We do not sell your personal data.
We may share your data with:
- Delivery partners
- Payment gateways
- Vendors/retailers
- Legal authorities (if required)
6. Data Storage & Security
We implement:
- SSL encryption
- Secure cloud storage
- Access control mechanisms
- Regular monitoring
Data is stored securely on compliant servers.
7. User Rights & Control
You can:
- Access and update your data
- Opt-out of marketing
- Disable permissions via device settings
- Request account deletion
8. App Permissions Usage
We request permissions only when necessary:
- Location: For delivery and nearby services
- Notifications: For order updates and alerts
- Camera/Storage (if used): For uploading images or documents
Users can manage permissions in device settings.
9. Account Deletion & Data Removal
Users may delete their account by:
- Using in-app settings (if available), or
- Emailing: divyanshu@inknibs.in
After request:
- Account is deactivated immediately
- Data is deleted/anonymized within 7-30 days
- Some data may be retained for legal compliance
10. Data Retention Policy
We retain data as follows:
- Account data: Until account deletion
- Order/transaction data: Up to 7 years
- Support records: Up to 12 months
- Logs & analytics: 30-90 days
11. Third-Party Services & SDKs
We use third-party services such as:
- Payment gateways
- Analytics tools (e.g., Firebase, Google Analytics)
- Communication tools (SMS/WhatsApp APIs)
- Cloud providers (e.g., AWS or similar)
These providers are obligated to protect your data.
12. Tracking & Advertising
We may use tools like:
- Google Ads
- Meta Ads
- Analytics platforms
To:
- Improve services
- Provide personalized experiences
Users can opt out via device or platform settings.
13. Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze traffic
- Store preferences
Users can control cookies via browser settings.
14. International Data Transfers
Your data may be stored or processed outside India using secure cloud infrastructure. We ensure compliance with applicable data protection laws.
15. Children's Privacy
Our services are not intended for children under 13 without parental consent. If such data is identified, it will be deleted promptly.
16. Legal Basis for Processing
We process data based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
17. Grievance Officer
As per Indian IT laws:
- Name: Divyanshu Solanki
- Email: divyanshu@inknibs.in
- Address: B-152, Sec-37, RHO-II, Greater Noida
We respond within:
- 48 hours (acknowledgment)
- 15 days (resolution)
18. Changes to This Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes.
19. Contact Us
Savor E Business Retails Pvt Ltd (Inknibs)
Email: divyanshu@inknibs.in
Address: B-152, Sec-37, RHO-II, Greater Noida
