- The Platform reserves the right to provide its services in any area or city in India, as may be determined by the Platform in its sole discretion. Before applying or registering for availing any of the Services or placing any order, we request You to please check if the services are available in Your area or city. The Platform provides last mile delivery of Products through the third-party pick-up and delivery service providers, who will be providing the delivery services for a service fee.
- The Platform shall provide delivery of the Products during such time period as communicated to You through the Platform, preferably within 60 minutes when the order is placed. The Platform endeavours to show the estimated delivery time for every order, however, the Platform does not guarantee the delivery within the said time, since the exact delivery time of each order may vary due to various factors such as availability of third-party delivery service providers, demand, traffic and weather conditions, a force majeure event, etc. Further, You can check the estimated time of arrival(ETA), when You visit the Website (including mobile application) even before placing an order, to ensure that You are aware of the ETA before proceeding with placing an order. However, such ETA may also change subject to various aforesaid factors. You agree that the Platform reserves the right to charge You, fee for rain, peak hours and/or very high demand in addition to the delivery fee towards the delivery of the orders, which you can see on the view bill section before checkout page.
- The delivery of the Products will be made to the delivery address specified by You while placing the order for the Products on the Platform. You are solely responsible for providing a complete and correct delivery address and, if applicable, further instructions for delivery. The Platform shall not be responsible for any delay in delivering the order placed by You on the Platform caused due to the incorrect or incomplete address provided by You.
- The delivery service is provided through third-party delivery service providers. The third-party delivery service providers will ordinarily make deliveries when an appropriate person is able to receive the order at the address provided by You. If You request to leave a delivery unattended at Your address, You expressly disclaim the Platform from all the liabilities which may arise by virtue of the Products being left unattended for a period of time. This includes but is not limited to theft, tampering etc.
- In the event You opt to make payment for the Products by ‘Cash on Delivery (CoD)’ mode, the third-party delivery service providers shall have the right to refuse delivery of the ordered Products to You if You fail to make the complete payment and the Platform shall treat such order as cancelled order and shall not be liable for any losses or damage that may arise on account of such non – delivery to You. The Platform shall reserve the right to charge You, the delivery fee for such cancelled order and recover the same, at its sole discretion towards the cost incurred on such delivery attempt.
- In the event of any return/exchange in product due to the fault of merchant or delivery service partner, You shall not be liable to pay the delivery fee for return/exchange of such product. However, any such event shall be decided by the Platform after taking into consideration the provisions of the Returns & Refund Policy.
- If You desire to exchange any product, subject to approval from the Platform, You shall bear the cost of pickup and delivery of the exchanged product.